Accommodation rules in the Hotel on Smirnovskaya 25


Reservation is made through the booking service via our website, by phone: +7 917 500 1733, +7 499 962 4545 or by email to the hotel email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. When booking, you must specify guest's full name, dates and times of check-in and check-out (early check-in and late check-out), desired room(s) category, additional services and any other requests for the stay.

There is no additional charge for the room reservation service.

Payment, accommodation and departure of the guest

If payment was made by a bank transfer, but by the guest's arrival the hotel hasn't received the funds to the account and the organizaton/bank didn't send a guarantee leter, the guest must pay upon arrival in cash.

Check-out tme by 12:00; check-in from 14:00.

Breakfast is included in the price (if it is provided by the chosen tariff). Rates are also available for breakfast and dinner/lunch and breakfast, lunch and dinner (3 courses).

The service is considered to be complete as soon as the registraton, payment, a provided receipt for the guest and the room key has been received.

Payment is made in rubles.

After payment, the guest is given a receipt and invoice.

Payment for accommodation can be made by cash or bank transfer.

For the stays of less than 24 hours, payment is taken for a full day, regardless of the tme of arrival and departure.

In case of early departure (before check-out), payment for the room for the current day is non-refundable.

Early check-in is possible on the day of arrival, subject to availability (please contact in advance).

Early check-in is considered to be guaranteed when paying for the booked room for the previous day.

For early check-in from 00:00 to 06:00 (Breakfast included) half day payment is made, from 06:00 to 12:00 h. (Breakfast is not included) hourly payment. Early check-in from 12:00 to 14:00 hours payment is not made.

Late check-out is possible in the absence of the current room reservaton for the following day. Late check-out from 12:00 to 18:00 is calculated hourly. Payment for extension of stay must be made before 12:00.

From 18:00 to 00:00 payment for a late check-out is taken for half a day. From 00:00 onwards payment for a late check-out is taken for a full day.

If there is no payment guarantee, the reservaton is considered to be non-guaranteed and can be cancelled on the day of arrival from 19:00 local time.

Extra bed (when you check into the room) – 1500 rubles (Breakfast included).

The hotel "on Smirnovskaya 25" allows accommodaton with your pets (up to 5 kg) in agreement with the hotel and subject to the presence of a tray with a fller and a bowl.

Persons under 18 years of age must be accommodated at the Hotel by a parent/guardian, or upon presentaton of a power of atorney from their parents (article 21 of the Civil code of the Russian Federation).

Children under 7 years old stay with parents without extra bed free of charge, including breakfast.

Check-in of Russian citzens is made with the presence of the passport. Foreign guests - with a passport, visa and migraton card.

We have the authority to refuse accommodation of guests who do not have an identity document, who are in a state of strong alcohol or drug intoxication.

The hotel also reserves the right to refuse accommodaton without explanaton.

At the end of the stay, in case of damage or loss of hotel's property, the offendant is obliged to compensate the damage according to the current price list.

Any disagreements that have not been resolved with the use of the text of these rules will be resolved by negotatons. In case of the impossibility of fnding an agreement in the process of negotatons of contentous issues, disputes are resolved in the order established by the current legislation of the Russian Federaton.

The guest takes note of and does not object to the use of video surveillance systems on the territory and in the hotel premises (except within guest rooms and toilet rooms).

Refund and cancellation policy:

Refund is possible if the cancellaton is made in accordance with the terms of the selected fare. Otherwise, the hotel reserves the right to withhold part of the paid amount equal to the cost of a 1-night stay in the selected room.

If you stay less than 24 hours, the service is considered to be provided, and the money is non-refundable. In case of early departure from the hotel, the guest is charged for a full day.

 In order to ensure the safety of Guests, the Hotel prohibits:

Leaving strangers in your room when absent. After 23:00, a payment for the accommodation of one more guest is taken according to the amount of the cost of an additional place - 1500 rubles (Breakfast included).

Transferring the room key to unauthorized persons.

Storing bulky items, fammable, explosive, narcotic substances and materials in the room.

Using heatng devices, if not provided in the hotel room.

When absent of your room, leaving the windows and water taps open.

The guest takes all responsibility for compliance with fre safety in the room for the period of stay.